I love the diagram right at the beginning of the
article. I think that is spot on, in
regards to how the business world works.
In todays retail world it almost, to me, that the bargaining power of
the buyer far outweighs that of the seller.
With the internet and easy access to ads and everything loyalty is
something that has seemed to fall by the wayside. On page 7 it speaks of
substitutes in the market and I think we have become so oversaturated with
substitutes that customer service now has to go to the extreme or a business will
not be successful. With all of the barriers
of entry for a new business that already exist the oversaturation of substitutes
makes it even worse. Something that I would
ask is if eliminating rivals is not always a good decision, what is best way to
accelerate your business while not incurring too much attention from
rivals? Something else I would ask is,
with the evolving world and technology can a business over use technology to
the point where it is a turn off for customers?
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