After interviews I feel that this idea has merit. If there is a way to set up a program that allow a dealership or repair facility to pick and drop off vehicle and allow the customer to pay without leaving home. I feel that I did speak with the correct customers last as well as this time. My customer base would be anyone who has a vehicle that needs any type of service at all. There are people who do not take their vehicle in for service, but they have a spouse who does and seem to have no problems voicing their concerns for their spouses troubles. I kept my questions broad and very generic because I did not want to lead my questions towards an answer that fits my project. Another reason I left my questions the same is so I could have a larger group of people with the same questions. My opportunity is something that exists and is able to be done. I am currently working with my managers to see if we can implement a program such as this. One of the biggest issues I am running into is a liability problem.
TIPS:
1. Be calm and be yourself
2. Write your questions down.
3. Ask follow up questions after your original question is answered
This is a great idea, and I feel that in this fast-paced, customer service-oriented generation, it would definitely benefit a lot of people. It's great that after interviewing customers you feel that there would be a customer base for your business, and especially in a college town where not everyone has their own vehicle. Good luck to you and your business venture! Take a look at mine!
ReplyDeletehttp://jenniecarmody.blogspot.com/2016/02/customer-interviews-no-2.html
I really like the idea of not having to drop of my vehicle at the repair shop. The last time I took my car in for service I waited two hours after my appointment to finally get out of there. I was taking it to my dealer because they offered incentives, but after that two hour wait I just felt my time was more valuable than the incentives. Really like this idea!
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