Customer Interviews No. 1

I did not so much learn as I did confirm that for the most part people do like to have to get their vehicle serviced.  I do think that there is room for improvement and by making a service center that is more appealing will help retain current customers and earn new customers.  IT was not speaking with the strangers that I found difficult or even made me nervous.  The video recording was very uncomfortable for me and seemed to make a lot of other people uncomfortable as well.  I do like the idea of the assignment, but I think that taking out the recording art will allow for a larger sample size as well as more accurate and honest answers.  I feel this because people are more than willing to answer the questions if they are not being recorded.  The answers will be more honest because the customer will be thinking of the questions and not the camera.