Amazon Whisperer

Describe the revenue drivers you currently include in your business concept for this class. Revenue drivers are the different ways you make money. 

            My business makes money from the number of appointments set by the dealership from the number of people who need their vehicle picked up and delivered from them.  My business can do pick and delivery or they the option for one or the other.  We can also create additional revenue if the customer elects to take a loaner vehicle.

Describe what kind of product offering you believe should be next. What's the next thing your customers want?

            The next step in my business venture would be to add the customer’s ability to pay for the repair through my business to the dealership.  This addition would give the customer the added comfort and security of not having to give their credit card information over the phone.

Describe how this "next" thing will enhance your existing product/service offering. Does it improve the user experience, does it increase customer switching costs, does it foster customer loyalty, etc.?

            As I stated it will enhance the experience by giving the customer additional security and increasing convenience for the customer.

  Go to Amazon and try to find a product that is similar to the one you want to offer next. Describe the product. Include a picture of the product.

  What are the customer reviews for the product? What, exactly, do customers not like about the product? What do they like about it?

  Describe what design/usability changes you'd make to the product. 

  Describe why you think this product would make a good addition to your current product/service offering.

            My business is a service so I was unable to find it on Amazon.  Enterprise does offer a similar service with picking up and dropping their customers.  I have spoken with Enterprise at times when they are not staffed to pick up customers and that to me is an area that needs improvement.  I would say overall they do seem to good reviews and I saw the ability to pick up and deliver mentioned multiple times.